Pablo Companion tells you in its window when something is wrong with a recording. The messages and steps are the same on Mac and Windows.
No new audio
No new audio has been recorded in the last minute.
Choose Restart Recording. Pablo keeps what it has already recorded and adds to it.
The microphone was disconnected
Recording stopped because the microphone was disconnected.
Reconnect your microphone, then choose Restart Recording.
Pablo can't hear your client
On a video call, Pablo can't hear your client yet means the call's audio isn't reaching Pablo. Make sure the call's audio is playing on this computer. On a Mac, Pablo Companion also needs permission for System Audio Recording; Open Settings takes you there.
Audio hasn't uploaded
Audio from 1 session hasn't uploaded yet.
Choose Upload Now. If the icon is red, an upload has already been tried and failed. Check your internet connection, then try again.
